Terms of service

Terms of Service – HairVibe™ (United Kingdom)

Effective Date: October 2025

Welcome to HairVibe™ — your trusted destination for natural hairline solutions.
The terms “we”, “us” and “our” refer to HairVibe™. By accessing our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service.

Please read them carefully before using our website or placing an order. If you do not agree, please do not access or use our Services.

1. Overview

HairVibe™ operates this website and store, offering products and related services to you (the “Services”).
Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products to you.

These Terms govern your use of our website and all purchases made through it.

2. Eligibility & Account Information

By using this site, you confirm that you are at least 18 years old or have reached the legal age of majority in your country.
You agree to provide accurate, complete, and up-to-date information when creating an account or placing an order.

You are responsible for keeping your account credentials secure. HairVibe™ will not be liable for any loss resulting from unauthorized use of your account.

3. Products

We take care to display our products as accurately as possible. However, actual colours and packaging may vary slightly due to your device or screen settings.

We reserve the right to modify or discontinue any product at any time without prior notice. Product availability and pricing may vary based on region or promotion.

4. Orders

When placing an order, you are making an offer to purchase a product.
Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraud.

Once payment is confirmed, you will receive an email confirming your order.
If an order is cancelled, you will be notified and refunded promptly.

Your purchase is for personal use only and not for resale or commercial purposes.

5. Prices & Payments

All prices are listed in GBP (£) and include VAT where applicable.
Shipping fees, duties, and taxes (where applicable) will be calculated at checkout.

We reserve the right to change prices or promotions without prior notice.
You agree to provide valid and up-to-date payment information. By submitting your details, you authorize us to charge your payment method for the full order amount.

6. Shipping & Delivery

We ship throughout the United Kingdom and the European Union.

Estimated delivery times and shipping options are displayed at checkout.
Please note that delivery times are estimates only, and HairVibe™ is not responsible for delays caused by carriers, customs, or unforeseen events.

Once your order has been dispatched, you will receive a tracking number via email.

Title and risk of loss transfer to you once the order is handed to the carrier.

For more details, please read our Shipping Policy [link].

7. Returns & Refunds

We offer a 30-day satisfaction guarantee for all HairVibe™ products.
If you are not completely satisfied, please contact us at support@hairvibehp.com to initiate a return or refund.

Products must be unopened, unused, and in original packaging to qualify for return.
Please refer to our Returns & Refund Policy [link] for full details.

8. Intellectual Property

All content on this website — including images, text, graphics, logos, and product names — is the intellectual property of HairVibe™ or its licensors.
You may not copy, reproduce, or distribute any part of our website or products without our prior written consent.

9. Third-Party Services

Our site may include links to third-party websites or tools.
We are not responsible for any third-party content, policies, or services.
Your use of such sites is at your own risk and subject to their terms.

10. Shopify Relationship

HairVibe™ is powered by Shopify.
While Shopify provides the e-commerce platform, all purchases and transactions are made directly between you and HairVibe™.
Shopify is not responsible for any product issues, warranties, or damages.

11. Feedback & Reviews

By submitting reviews or feedback, you grant HairVibe™ a non-exclusive, worldwide license to use, modify, and display that content for marketing or operational purposes.

You agree that your feedback will not contain any unlawful, defamatory, or obscene content.

12. Errors & Inaccuracies

Occasionally, information on our site may contain typographical errors or inaccuracies (e.g., pricing or availability).
We reserve the right to correct or update any errors without prior notice.

13. Prohibited Uses

You agree not to use our site or products for:

  • Any illegal or fraudulent purpose

  • Violating intellectual property rights

  • Uploading viruses or malicious code

  • Sending spam or misleading information

  • Harassing or defaming others

Violation of these terms may result in immediate termination of access to our Services.

14. Termination

We reserve the right to suspend or terminate your access at any time for any breach of these Terms.
All obligations, rights, and disclaimers will survive termination.

15. Disclaimer of Warranties

All HairVibe™ products and services are provided “as is” and “as available.”
We make no guarantees that the website or products will meet your expectations or be error-free.

16. Limitation of Liability

To the fullest extent permitted by UK law, HairVibe™ shall not be liable for any indirect, incidental, or consequential damages — including loss of profits, data, or goodwill — arising from the use of our Services or products.

17. Indemnification

You agree to indemnify and hold harmless HairVibe™, its employees, affiliates, and partners from any claim or demand arising from your breach of these Terms or misuse of our Services.

18. Governing Law

These Terms are governed by the laws of England and Wales.
Any dispute arising from these Terms shall be resolved in the courts of London, United Kingdom.

19. Changes to Terms

We may update or modify these Terms at any time.
The latest version will always be available on this page.
Your continued use of our Services after changes have been posted constitutes your acceptance of those changes.

20. Contact Information

For any questions about these Terms or your order, please contact us:

HairVibe™
📧 support@hairvibehp.com

Summary:
By shopping with HairVibe™, you agree to these Terms of Service.
We’re committed to providing a safe, transparent, and satisfying experience — every time 💛